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  • Tutorials
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      • Alert
        • Create a custom branding alert
        • Create an error alert dismissible
      • Avatar
        • Create an avatar with actions
        • Create an avatar with details
      • Avatar Group
        • Display a list of contacts related to an account
        • Display a list of sharing users related to the record
      • Barcode
        • Generating and Displaying Barcodes for Product Codes
      • Biometrics
        • 101 Tutorial
      • Button
        • Customizing Flow Navigation Buttons
        • How to Add a "Cancel and Close" Button
        • How to Open Flows from Buttons
      • Button Groups
        • Identifying Clicked Buttons
      • Button Menu
        • How to change dynamically Avonni Button Menu Icons
      • Calendar
        • Calendar 101 Tutorial
        • How to Connect Multiple Data Sources to the Avonni Calendar
        • How to Customize Time Spans
        • How to Customize the Right-Click Menu
        • How to Add an Edit Action to Events
        • How to Add a New Event Button to the Avonni Calendar Header
        • How to Create Events by Dragging in the Avonni Calendar
        • How to Reschedule Events with Drag and Drop
        • How to Color-Code Calendar Entries in the Avonni Calendar
        • Using a variable Data Source
        • Using a Query Data Source
      • Carousel
        • Build a Related Products Carousel
      • Combobox
        • Implement Dependent Picklists in Comboboxes
        • How to Dynamically Enable/Disable Dependent Picklists
        • Using Multi-Select Comboboxes with Reactive Formulas
      • CSV Parser
        • 101 Tutorial
      • Data Table
        • Adding Filters
        • How to add Images onthe Data Table
        • Creating Row Actions
        • Displaying a Record as a QR Code
        • Displaying Record Name field as a link
        • Learn the Basics
        • Making a field editable
        • Setting Up Data Export
        • Tips and Tricks
          • Activate infinite scrolling
          • Creating an action from a button or a link
          • Customizing the Badge Color using a formula
          • How to Grayscale Header Actions Dynamically in Avonni Data Table
          • How to Conditionally Color Cells
          • Enabling auto-refresh on the Data Table when pressing a button
          • Handling formula text field
          • How to set column visibity
          • Passing multiple record IDs to another flow
          • Data Table Editor
      • Date Picker
        • Display a date picker with Marked Dates from a Get Records
      • Date Time Picker
        • How to create Collection Variables for StartDateTime and EndDateTime
        • How to Block Out Times
      • Delay Interaction
        • Creating a Confetti Celebration on the Final Screen
        • Launch a flow dialog without a screen
      • Dual Listbox
        • Display contacts with custom icons
        • Accounts list group by industry
      • Expandable Section
        • How to add components into an expandable section
      • Header
        • Building Engaging Card Headers
        • Crafting a Profile Header
        • Adding Action Buttons to Headers
        • Adding a Background Image to Your Header
      • Input Pen
        • Add the custom Toolbar
        • How to Store Input Pen Drawings as Attachments in Salesforce
      • Kanban
        • 📹Introduction
      • List
        • Create a grid list with images
        • Create a sortable list
        • How to Reorder Items and Update Records
        • Vertical List with Actions
      • Navigation
      • Map
        • Customize the Map Marker
        • Visualizing Account Information on a Map
      • Metric
        • 📹Introduction
      • Microphone
        • Save the Microphone recording file as an attached on a record
      • Progress Indicator
        • Creating a Universal Dynamic Progress Step Collection
        • How to Change the Appearance of Your Progress Indicator using a variable
        • Error Handling
      • QR Code
        • Generate a QR Code from a record field
      • Record Detail
        • Using the Record Detail with Reactive Screens
      • Scoped Notification
        • Display message based on a value
      • Text Area
        • TextArea issue with max length when clicking on the next button
      • Tree
        • Build a Tree View with Dynamic Record Details
      • Timeline
        • Assigning multiple source collection to the Timeline
        • Customizing Date Format in the Timeline Component using Luxon
        • Create a horizontal activity timeline
        • Display Tasks
        • Perform actions on selected tasks
      • Vertical Visual Picker
        • Adding sub-items
        • Display a list of online contacts
    • Interactions
      • Enabling auto-refresh for queries after the Flow Dialog ends
      • Creating a Confetti Celebration on the final screen
      • How to create an interaction to navigate to an object
      • How to create an interaction to a record page
      • How to create an interaction to open another flow
      • How to pass an Input Variable from One Flow to Another
      • How to setup an Open Flow Panel interaction
    • Reactive Query Tutorials
      • How to make Data Tables Reactive
      • Build a reactive Data Table Using Dependent Picklists
      • Building a Dynamic Metrics Dashboard with the Data Table
      • How to build a reactive 'Quarterly Opportunity Tracker' component
      • How to Create a Combobox-Filtered Data Table
      • Create a Dynamically Linked Account-Contact View
      • Troubleshooting
    • Tips and Tricks
      • Copy / Paste a component settings
      • Create a link to the record using the href attribute
      • Create a variable and use it in a component property
      • Data Table
      • Hide Standard Header and Footer in a flow
      • How to pass your current RecordID in your screen flow
    • Platform Events
      • Configuration tutorial
  • Flow Components
    • Explore All Components
    • Alert
    • Audio Player
    • Avatar
    • Avatar Group
    • Barcode
    • Barcode Scanner
    • Biometrics
    • Blockquote
    • Button
    • Button Group
    • Button Icon
    • Button Menu
    • Calendar
    • Carousel
    • Chart
    • Chip Container
    • Combobox
    • Color Picker
    • CSV Parser
    • Date Picker
    • Data Table
    • Date Time Picker
    • Delay Interaction
    • Document Scanner
    • Dual Listbox
    • Expandable Section
    • Formatted Address
    • Formatted Name
    • Formatted Value
    • Header
    • Hero Banner
    • Icon Picker
    • Image
    • Input Choice Set
    • Input Choice Set Grid
    • Input Counter
    • Input Date Range
    • Input Pen
    • Illustration
    • Interaction service
    • Kanban
    • List
    • Map
    • Metric
    • Microphone
    • Navigation
    • NFC Scanner
    • Pill Container
    • Progress Bar
    • Progress Circle
    • Progress Indicator
    • Progress Popover
    • QR Code
    • Rating
    • Record Detail
    • Scoped Notification
    • Separator
    • Slider
    • Tabs
    • Text Area
    • Timeline
    • Tree
    • User Location
    • Vertical Visual Picker
    • Visual Picker
    • Visual Picker Link
    • Video Player
    • Welcome Mat
  • Component Builder
    • Overview
    • Properties Pane
    • Interactions Pane
      • Copy Records
      • Download
      • Export To
      • Fire Confetti
      • Flow Navigation
      • Navigate
      • Show Toast
      • Open Alert Modal
      • Open Confirm
      • Open Flow Dialog
      • Open Flow Panel
      • Update Records
      • Refresh Query
      • Refresh All Queries
      • Open Quick Action
    • Style Pane
    • Component Templates
    • Layout and Customization
      • Alignment controls
      • Copy / Paste component settings
      • Margin / Padding
      • Pull To Boundary
      • Undo / Redo
  • Data Sources
    • Understanding Data Sources
    • Manual
    • Variable
    • Query
    • Query VS Variable
    • Picklist
  • Actions
    • Overview
    • Data Manipulation and Transformation
      • Convert Lead
      • Create file
      • Split Text to Text Collection
      • SObject Collection Math
      • SObject Collection Join
      • Get Record from SObject Collection
      • SObject Collection to Activity Timeline Items
      • SObject Collection to Calendar Marked Date Collection
      • SObject Collection to Scheduler Events
      • SObject Collection to Text Collection
    • Data Conversion and Formatting
      • Text Collection Get Value
      • Get Value from String Collection
      • Number Collection Get Value
      • Join Text Collection
      • Format Text in SObject Collection
      • Format Text Collection
      • Text Collection to Combobox Options
      • Text Collection to Dual Listbox Options
      • Text Collection to Progress Indicator Steps
    • UI & Navigation
      • New Avatar Action Collection
      • New Button Menu Item Collection
      • New Carousel Item Collection
      • New Combobox Option Collection
      • New Dual Listbox Option Collection
      • New Header Action Collection
      • New Header Avatar Action Collection
      • New List Action Collection
      • New Navigation Item Collection
      • New Progress Indicator Step Collection
      • New Progress Popover Step Collection
      • New Slider Custom Label Collection
  • Help
    • Performance Guide
    • How do I contact support?
    • How do I report Bugs?
    • Troubleshooting
    • Release Process
  • Miscellaneous
    • Live use cases examples
    • Release Notes
    • Salesforce Flow Limit
    • Security
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  • Support Hours
  • Contact Support
  • When can you expect a response?
  • Our Support Commitment
  • What kind of support do we offer?
  • Need help beyond Avonni components?

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  1. Help

How do I contact support?

Last updated 5 months ago

Was this helpful?

Avonni Components was designed to be straightforward, but we understand you might have questions as you start exploring. We're here to support you every step of the way.

If you encounter any roadblocks, your first stop should be our comprehensive documentation, available at


Support Hours

Avonni is a Canadian company. We don't outsource our support - when you talk to us, you're talking to the people building and supporting the app.

Our core support hours are Monday - Friday, 8am - 6pm EST Time.

Contact Support

You can email us at

When contacting support regarding an issue with our components, please specify the package version of the Avonni components you're using. This information will greatly help us in assisting you

Emailing will help the message get to the right people even faster if your questions are specifically sales-related.

When can you expect a response?

We do our best to answer all support questions within one business day. Sometimes, during busy periods, it may take a bit longer. But don't worry; we'll get back to you soon!

Our Support Commitment

We're dedicated to providing support to all our users, whether you're using our free or paid offerings. Here's how our support system works:

  • Prioritized Support for Paying Customers: Our customers receive priority support to ensure the fastest response times. This includes dedicated assistance and quicker issue resolution.

  • Dedicated Support for Free Users: We value our free users and are committed to helping them succeed. We work hard to address your inquiries quickly, though response times may vary based on support volume.


What kind of support do we offer?

We're dedicated to helping you succeed with the Avonni components package. Our support team is your go-to resource for any questions or technical issues you encounter while using them. We're experts in all things Avonni, and we're happy to:

  • Answer your questions: Get clear explanations about how our components work, their features, and best practices for using them.

  • Troubleshoot problems: If you hit a snag, we'll help you identify and resolve any technical issues you experience with our components.


Need help beyond Avonni components?

: For complex flows, custom solutions, or advanced Flow Builder functionality that extends beyond our components, our experienced consultants can provide tailored guidance and support.

: We've created a library of project tutorials to inspire you and showcase the versatility of our components. These tutorials provide practical examples and step-by-step guidance for building various solutions within Flow Builder.

https://flow.avonnicomponents.com/
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