Contact Support

Avonni is committed to providing excellent support to all users of Avonni Components for App & Record Pages (Avonni Dynamic Components). We're here to help you succeed!

Start Here: Self-Service Resources

Most questions can be answered quickly through these resources:

Documentation - Complete guides for all Dynamic Components, including features, configuration steps, and troubleshooting help

YouTube Tutorials - Visual, step-by-step videos showing how to use components and key features

Trailblazer Community Group - Connect with other Avonni users to share tips, get answers, and see real-world examples. Our team is active in the group, and you'll benefit from the collective experience of the community!

Support Hours

• Avonni is based in Canada and provides in-house support.

• Our core support hours are Monday to Friday, 8 AM to 6 PM Eastern Standard Time (EST).

Contacting Support

• General Inquiries & Technical Issues: [email protected]

• Sales Inquiries: [email protected]

When you contact us about an issue, please include the version number of the Avonni Dynamic Components package you are using. You can locate the version installed on the Installed Packages Page, accessible from the Setup. Learn more about our report bugs process.

Response Time

• We aim to respond to all support inquiries within one business day.

• Response times may occasionally be longer during peak periods.

What We Support

Our support team is here to help with:

• Questions about Avonni Components: We can answer questions about features, functionality, and best practices.

• Troubleshooting Technical Issues: We can help you resolve problems you encounter using our components.