Report Issues

Have you encountered an issue with Avonni App Builder Components? We're here to help! This page explains how to report bugs effectively so we can resolve them quickly.

Before Reporting a Bug

Before submitting a bug report, please try the following:

Check the Documentation: Review our component documentation and Release Notes to ensure you're using the component correctly and that the behavior isn't expected. If not using the latest version, please update to the latest one.

Isolate the Issue: Reproduce the bug in a minimal, isolated environment. Create a new Lightning page with only the specific Avonni component necessary to demonstrate the problem. This helps us pinpoint the cause.

Clear Browser Cache: Clear your browser cache and cookies, then test again.

Try Another Browser: Reproduce the issue on a different browser to rule out browser-specific problems.

Check Lightning App Builder: Verify that standard Lightning components work correctly in the same Lightning page to isolate the issue to Avonni components.

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How to Report a Bug

If you've gone through the troubleshooting steps and still encounter the issue, please report it by emailing us at [email protected]. Include the following information in your report:

Subject Line: Use a clear and concise subject line, such as: [Bug Report] AX - Data Table - Filtering Not Working on Record Pages

Avonni App Builder Components Version: Specify the exact version number of the Avonni App Builder Components package you are using. You can find this in Salesforce Setup > Installed Packages.

Component(s) Involved: List the specific Avonni components involved in the issue (e.g., AX - Data Table, AX - Kanban, AX - Gallery).

Lightning Page Details: Include information about:

• Page type (App Page, Record Page, Home Page)

• Object type (if Record Page)

• Lightning page template used

• Other components on the same page

Steps to Reproduce: Provide detailed, step-by-step instructions on reproducing the bug. Be as specific as possible. Include:

• The exact component configuration in Lightning App Builder

• All property settings and field mappings

• Any filters, SOQL conditions, or dynamic references used

• The particular user actions that trigger the bug

• The expected behavior

• The actual (incorrect) behavior

Screenshots/Videos: Include screenshots or, even better, a short screen recording (using tools like Loom, Screencastify, etc.) to demonstrate the issue visually. Show both the component configuration and the runtime behavior.

Error Messages: If you see any error messages, include the full text of the message and any associated error codes.

Console Errors: Include any errors from your browser's developer console (usually accessed by pressing F12).

Salesforce Environment: Include:

• Salesforce edition (Professional, Enterprise, Unlimited, etc.)

• Lightning Experience or Classic (App Builder components only work in Lightning)

• User permissions and license type

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What to Expect After Reporting

Acknowledgement: We'll acknowledge receipt of your bug report, usually within two business days.

Investigation: Our team will investigate the issue and attempt to reproduce it in a similar Salesforce environment.

Updates: We'll keep you updated on the progress of the investigation and any potential solutions or workarounds.

Resolution: We'll strive to resolve the bug in a future release of Avonni App Builder Components. If possible, we may provide configuration workarounds in the meantime.

Thank you for helping us improve Avonni App Builder Components and making them more reliable for the entire Salesforce community