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Avonni is committed to providing excellent support to all users of Avonni App Builder Components. We're here to help you succeed with your Lightning page implementations!

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Start Here: Self-Service Resources

Most questions can be answered quickly through these resources:

Documentation - Detailed guides for every component, including configuration steps and troubleshooting tips

YouTube Tutorialsarrow-up-right - Watch step-by-step videos showing exactly how to set up and configure components in Lightning App Builder

Trailblazer Community Grouparrow-up-right - Join fellow Avonni users to share tips, ask questions, and learn from real-world implementations. Our team monitors this group, and you'll often get answers from other experienced users, too!

Component Examples - Every component doc includes practical examples you can follow

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Support Hours

Avonni is based in Canada and provides in-house support.

Our core support hours are Monday to Friday, 8 AM to 6 PM Eastern Standard Time (EST).

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Contacting Support

General Inquiries & Technical Issues: [email protected]envelope

Sales Inquiries: [email protected]envelope

Security Questions: [email protected]envelope

When you contact us regarding an issue, please include:

  • The version number of the Avonni App Builder Components package you're using (found in Setup > Installed Packages)

  • The specific component name (e.g., AX - Data Table, AX - Kanban)

  • Your Lightning page type (App Page, Record Page, Home Page)

  • Screenshots of your component configuration in Lightning App Builder

Learn more about our bug reporting process for technical issues.

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Response Time

We aim to respond to all support inquiries within one business day.

Response times may occasionally be longer during peak periods or complex technical investigations.

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What We Support

Our support team is here to help with:

Lightning App Builder Configuration: We can help you properly configure Avonni components within Lightning App Builder, including property settings, filters, and field mappings.

Component Features & Functionality: We can answer questions about component capabilities, best practices, and optimal use cases for your business requirements.

Troubleshooting Technical Issues: We can help you resolve issues with component display, data loading, filtering, and other functionality.

Implementation Guidance: We can provide guidance on selecting the right components for your use case and configuring them effectively.

License & Permission Issues: We can help with license assignment, permission set configuration, and user access problems.

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What We Don't Support

Please note that our support scope focuses specifically on Avonni App Builder Components. We cannot provide:

  • General Salesforce administration or Lightning App Builder training

  • Custom code development or modifications

  • Third-party integrations unrelated to Avonni components

  • Salesforce org configuration outside of Avonni component setup

For general Salesforce questions, please consult Salesforce documentation or contact Salesforce support directly.

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