Contact Support
Avonni is committed to providing excellent support to all users of Avonni App Builder Components. We're here to help you succeed with your Lightning page implementations!
Finding Help
Before contacting support, please consult our comprehensive documentation and resources:
Documentation Knowledge Base: Our complete documentation contains detailed information about component features, configuration guides, and troubleshooting steps for all App Builder components.
YouTube Tutorial Videos: Our YouTube channel features videos demonstrating how to configure and use various Avonni App Builder Components. These videos provide visual, step-by-step guidance for Lightning App Builder implementation.
Component Examples: Each component documentation page includes detailed implementation examples with step-by-step configuration instructions.
Support Hours
Avonni is based in Canada and provides in-house support.
Our core support hours are Monday to Friday, 8 AM to 6 PM Eastern Standard Time (EST).
Contacting Support
General Inquiries & Technical Issues: [email protected]
Sales Inquiries: [email protected]
Security Questions: [email protected]
When you contact us regarding an issue, please include:
The version number of the Avonni App Builder Components package you're using (found in Setup > Installed Packages)
The specific component name (e.g., AX - Data Table, AX - Kanban)
Your Lightning page type (App Page, Record Page, Home Page)
Screenshots of your component configuration in Lightning App Builder
Learn more about our bug reporting process for technical issues.
Response Time
We aim to respond to all support inquiries within one business day.
Response times may occasionally be longer during peak periods or complex technical investigations.
What We Support
Our support team is here to help with:
Lightning App Builder Configuration: We can help you properly configure Avonni components within Lightning App Builder, including property settings, filters, and field mappings.
Component Features & Functionality: We can answer questions about component capabilities, best practices, and optimal use cases for your business requirements.
Troubleshooting Technical Issues: We can help you resolve problems you encounter with component display, data loading, filtering, or other functionality.
Implementation Guidance: We can provide guidance on selecting the right components for your use case and configuring them effectively.
License & Permission Issues: We can help with license assignment, permission set configuration, and user access problems.
What We Don't Support
Please note that our support scope focuses on Avonni App Builder Components specifically. We cannot provide:
General Salesforce administration or Lightning App Builder training
Custom code development or modifications
Third-party integrations unrelated to Avonni components
Salesforce org configuration outside of Avonni component setup
For general Salesforce questions, please consult Salesforce documentation or contact Salesforce support directly.
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