# How do I contact support? To get in touch directly for support, email us at We're here to help you get the most out of Avonni Experience Cloud Components. ## **Start Here: Self-Service Resources** Check these resources first for quick answers: [**Documentation**](/experience-cloud/welcome.md) - Comprehensive guides for all Experience Cloud Components, including setup, configuration, and troubleshooting [**YouTube Tutorials**](https://www.youtube.com/@AvonniApp) - Step-by-step videos demonstrating component features and real-world implementations [**Trailblazer Community Group**](https://trailhead.salesforce.com/trailblazer-community/groups/0F9KX000000iFxO0AU?tab=discussion\&sort=LAST_MODIFIED_DATE_DESC) - Join other Avonni users to share solutions, ask questions, and learn from the community. Our team participates actively, and you'll get insights from users who've tackled similar challenges! ## **Get in Touch** For direct support: * **Email:** * **Support Hours:** Monday-Friday, 8 AM - 6 PM EST (we're based in Montreal) * **Response Time:** We aim to respond within one business day. Premium license holders receive priority support, while free tier users may experience slightly longer response times during busy periods. Every inquiry matters to us, and we'll get back to you as quickly as possible. ## **Help Us Help You** When contacting support, please include: * Your Avonni Experience Cloud Components package version (Setup > Installed Packages) * The specific component you're working with * What you're trying to accomplish * Screenshots or error messages if relevant Check out our bug reporting process for guidance on submitting technical issues. ## **What We Can Help With** * **Component configuration** in Experience Builder * **Feature questions** and best practices * **Troubleshooting** technical issues * **Implementation guidance** for your Experience Cloud site --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.avonnicomponents.com/experience-cloud/help/how-do-i-contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.