How do I contact support?

To get in touch directly for support, email us at [email protected]

We're here to help you get the most out of Avonni Experience Cloud Components.

Start Here: Self-Service Resources

Check these resources first for quick answers:

Documentation - Comprehensive guides for all Experience Cloud Components, including setup, configuration, and troubleshooting

YouTube Tutorials - Step-by-step videos demonstrating component features and real-world implementations

Trailblazer Community Group - Join other Avonni users to share solutions, ask questions, and learn from the community. Our team participates actively, and you'll get insights from users who've tackled similar challenges!

Get in Touch

For direct support:

• Email: [email protected]

• Support Hours: Monday-Friday, 8 AM - 6 PM EST (we're based in Montreal)

• Response Time: We aim to respond within one business day. Premium license holders receive priority support, while free tier users may experience slightly longer response times during busy periods. Every inquiry matters to us, and we'll get back to you as quickly as possible.

Help Us Help You

When contacting support, please include:

• Your Avonni Experience Cloud Components package version (Setup > Installed Packages)

• The specific component you're working with

• What you're trying to accomplish

• Screenshots or error messages if relevant

Check out our bug reporting process for guidance on submitting technical issues.

What We Can Help With

• Component configuration in Experience Builder

• Feature questions and best practices

• Troubleshooting technical issues

• Implementation guidance for your Experience Cloud site